Inside Breeze Thru’s 10-Year POS Strategy

Breeze Thru doesn’t take equipment purchases lightly.  

When Mark Smith, Vice President of Retail, chooses a Point-of-Sale system, he is playing a long-game strategy. 

“I have background as a consultant, so I’ve used a lot of different POS devices. When we picked the POS devices we wanted to run with for the next ten years, it was really easy to balance price and performance to look at Gilbarco Passports as an option for us,” Smith said.  

Passport is PA-DSS certified and designed for EMV, making it easier to meet today’s requirements and stay compliant in the future. 

Another hurdle in Smith’s buying process is winning over his IT Manager, Jake Wootsick. He also carries years of experience with other POS systems. For this retail IT expert, the difference is easy to see. 

“The Gilbarco POS is very user friendly. It’s not hard to train [employees], Wootsick said. “Gilbarco has been really good for us. The software is pretty reliable and durable.” 

Wootsick took Passport Technical Training Courses and is now certified to service Passport POS terminals. But even though he’s capable of fixing hiccups, he’s never alone – thanks to the 24/7 Passport Help Desk.

“With Gilbarco, they’re speedy. Response times are good, unlike other companies,” Wootsick said. 

Sometimes issues don’t even require a phone call.  

The Passport Resource Center is filled with how-to videos based on the most frequently asked questions to our Help Desk. Users can also save the website to their smartphone to keep the video manuals at their fingertips. 

Click here to read more about the Passport POS system and learn how it acts as a hub for other state-of-the-art retail solutions like self-checkout and food ordering.